Our commitment to "Listening to customers, taking their concerns on board, and then continuously refining our services" has been our goal since we started business in 1990. To further refine this commitment, in 2001 we introduced complaints handling processes and achieved JISZ9920 compliance. Today, the rights of consumers and the responsibilities of companies are clearly established. We believe that how a company goes about listening to customers and responding to their needs ethically is something that can significantly impact performance. More to the point, we see this as part of our corporate social responsibility.
Standards for complaints handling have not only been developed by JIS in Japan. The International Organization for Standardization (ISO) has also developed related standards, and in response to strong demand, released ISO10002 in July 2004.
We had already implemented JISZ9920. So we were able to leverage our know-how in building and operating such systems and make more refinements. In August 2004, we were the first in the world to announce that our systems were compliant with ISO10002.

Whenever we receive words of thanks or high marks, we share the news among all our staff to encourage them. And whenever we receive harsh words, we hold corrective meetings to study and implement a response. We feel fortunate when we hear what our clients really have to say because such information can be used to provide more refined and advanced services.

• 
• 
• 
• 
• 
• 
• 
• 

• 
• 
• 
• 
• 
• 
• 
• 
•