Basic Stance on Human Resource Development
Our basic philosophy about training is "no one improves by being forced to train." Employees must be stimulated and inspired. Only then will they change their values, thinking, and actions on their own. Self-reform, self-learning, and self-growth are the results of the desire to change one's self. Mitsue-Links operates its human resource development systems based on the standpoint that training is stimulation.
Human Resource Development System
a) Basic Training
Teaches employees about Mitsue-Links' culture and how to deal with the public, how to get involved with the organization, and how to relate with individuals.
- Training on business manners upon joining the company
- Seminars outside the company attended by newly graduated employees
- Periodic training based on a customer service manual
- Periodic training based on a compliance manual
b) Process Training
Provides employees with knowledge and know-how concerning the management systems we operate.
- Employees study work flows and procedures and their awareness about quality is encouraged using manuals complying with ISO9001.
- Employees are taught to perceive environmental issues as their own problems and learn about the company's environmental efforts and rules using manuals complying with ISO14001.
- Employees are taught information distribution rules and the basic position on responses using manuals complying with ISO10002.
- Employees learn about information security rules and procedures using manuals complying with ISO27001/ISMS.
c) Training Using a Cross-Communication System
Promotes cross-communication within departments, between departments, and between superiors and their subordinates.
- Communication within departments, between departments, and between superiors and their subordinates using business reports freely available over an intranet.
- Communication guaranteeing the right to speak out via an intranet-based hotline to management.
- Communication skill training provided by consultants
- Kickoff parties
- Training at recreation facilities overseas
d) Stretch Training Using Management by Objectives
Management by objectives (MBO) is another aspect of our human resource development system.
- Commitment system for conferring with superiors while making decisions
- Accountability for results
- Equal competency system that numerically quantifies all results
- Stretch system for stimulating the desire to achieve objectives
e) Development of Expertise
Our technical development in specialized fields interoperates with our development-oriented personnel system and is implemented as needed, whether in-house or outside the company.
- Weekly Tech Seminar
- English Conversation Class
- In-house training
- Various seminars
- Training by consultants
f) On-the-Job Training
Mitsue-Links highly values on-the-job training (OJT) because of our view that stimulation itself is a form of development.
- Teamwork-based performance
- System that provides the project leader with authority and responsibility at an early stage and is supported by a team
g) Cultivation of Problem Solving/Judgment Skills
We provide a wide variety of training aimed at mastering Six Sigma techniques that can be applied to solving all manner of problems.
- Six Sigma training by consultants
- In-house and OTJ training by our own advanced level Six Sigma staff.
h) Cultivation of Self-Discovery
We consider self-discovery, the understanding of one's own position, and maintaining a multifaceted outlook to be crucial elements for self-growth.
- Self-discovery seminars by consultants
- In-house training based on the keywords "what you want to do, what you can do, and what you have to do"
- Self-discovery through self-evaluation of business processes linked with process-based salary
- Self-discovery through client evaluations based on feedback from CS surveys.
i) Next-Step Training
When a dream comes true, people will start to pursue another dream. We provide an environment for taking a self-requested next step that is linked with a career plan system.
- In-house job change system
- Boomerang System
Main Consultants and Training Institutes Supporting Our Company
- Tohmatsu Environmental Research Institute
- Diamond Business Consulting
- SMBC Consulting Co., Ltd.
- The TOKIO Marine Risk Consulting Co., Ltd.
- KPMG Japan
- Global Techno Inc.
- Hitachi Software Engineering Co., Ltd.
- Sendenkaigi Co., Ltd.
