While more and more companies and organizations are realizing the importance of websites, ageing of population is also progressing at a rapid pace not only in Japan but also on a global scale. As a result, it has naturally become extremely important not only for governments and public but also for corporate organizations whose websites have been traditionally targeting younger users to convince elderly persons to use their websites.
At the same time, owing to the constant advancement of technologies and the high accessibility inherent to the Web medium, there has been an increase in the number of handicapped users, only a handful of whom were traditionally able to access the Web.
However, existing websites rarely take this diversification in the user segment into consideration. One probable reason for this is the lack of knowledge of how these new users actually gain access to and make use of websites.
In this service, we have collaborated with Infoaxia Co., Ltd. a consulting company dedicated to accessibility with technical know-how and involvement in the development of various accessibility standards such as Japan Industrial Standard (JIS) X 8341-3, World Wide Web Consortium (W3C), and Web Content Accessibility Guideline (WCAG) 2.0. While Mitsue-Links offers architecture and development of websites as its mainstream service, it also employs specialized and trained staff in the field of accessibility, and has special facilities, such as a user testing studio. Together, we build on each organization's strengths to provide a comprehensive Web accessibility service, which is one of its kind.
Service Objectives
To assess and analyze a website with respect to whether elderly and handicapped users can attain what they are seeking on the website and to identify access issues, leading to enhancements of the website through resolution of the identified issues.
Service Overview
Interviews are conducted to understand issues related to the website to be tested, in order to plan required testing.
- Recruiting
- Setting-up the test venue, carrying out actual tests, and analysis of the results
- Report generation and presentation of findings
We provide optimal solutions aimed at improving website accessibility
Service Characteristics
- Specialists, who are familiar with how elderly persons use the Web and are equipped with support technologies for handicapped users, will be in charge of all aspects of the service, including planning, recruiting, analysis, and reporting.
- Tests will be conducted in the user test studio at Mitsue-Links, which is equipped with a monitoring room for observing how elderly and handicapped users actually use your website.
Reference: User Test Studio
- Line-of-sight and gaze duration analyses can also be conducted, as the studio is equipped with an eye-tracking system.
Reference: Eye Tracking Analysis Service
Service Flow
