What is the best way to gain the maximum effect from the business resources you invest in your website?
The way to gain the maximum effect from the business resources you invest in configuring and operating your website would be to monitor the voices and actions of users and incorporate them into your website configuration as much as possible.
Achieving an effective website configuration whose details reflect the voices and actions of users
HCD is a service that incorporates ISO13407, the “human-centered design” process for software and other products, into website configuration to provide full support for the processes from design to configuration and operation. First, the users are consulted concerning the basic requirements regarding the design of the website. This process enables a prototype to be designed and a monitoring test to be conducted with the users. A new website can be configured while objectively verifying its usability, because our design process allows users to be observed while actually using the website. In this way, the wasted repetition of multiple updates can be eliminated in the basic design. The service can also be used for identifying problems related to the existing website.
Unique Services
- Adoption of “human-centered design” based on ISO13407 for website configuration
- Interview concerning the objectives and major targets for the operation of your website
- Provision of test users who are appropriate for your website
- Interviews with test users on the requirements for the website
- Presentation of VTR recordings of monitored test users
- Presentation of specific improvement measures if the service was used for identifying problems associated with the existing website
Procedural Flow for the Service
Interview
Our usability engineer will visit your office to interview you about the objectives and major targets for operating your website.Organization of Test Users
Based on the interview, we will recruit test users that are best suited for testing your website.Interviews with Test Users (Clarification of Requirements)
We will interview the test users, who are a part of actual user groups, on what they want to see in your website (the requirements). The interview is intended to identify the disparity between the objectives for operating the website and the actual requirements of users.Prototype Design and Monitoring Test
A prototype website is designed in accordance with the requirements revealed in the interview. The optimum navigation methods and information layout will be identified while the test users actually use the prototype website so that the requirements can be met. Problems are identified while observing every detail of the users' actions, which are then reflected in the website design.Preparation of a Demonstration Website (Report)
The results of the monitoring test are compiled into a report while designing a website based on the optimum navigation methods and information layout derived from the test. Through this process, a demonstration website will be prepared.Reporting
Our usability engineer in charge will directly report on the details of the user tests, the draft website design and the demonstration website. A VTR recording of users being tested, together with the recordings of operation panels, test users and the voice of the engineer, will be presented at the same time.Website Configuration
The website will be created based on the demonstration website. The completed website will also be tested by the test users to verify that there are no usability problems before delivery. In this way, an effective website can be created based on the every detail of user-friendliness.Continuous Support after the Start of Operation
After the new website starts operation, the users participate in another monitoring test. HCD is a service that supports the continuous improvement of your website, even during the operation phase.
Delivery
Since users take part in the design process, more man-hour are needed than in usual website configuration.
Please allow some extra days when you consult us for the service.
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