With this service, a screen reader or talking web browser is used (hereinafter, referred to as screen reader) to access your website to verify if a visually impaired user can complete a specific task.
With the use of recorded audio data and supporting documentation of the operations the visually impaired person performed, it can be made clear if a site being released or renewed has any accessibility problems and if there are any problems, what kind of improvements should be made.
Purpose of the Service
An investigation is performed checking if specific tasks can be completed. This can lead to improvement by detecting potentially crucial problems that would be difficult to achieve from the verification of just individual pages, for example problems such as access can be made to the product’s descriptive page, but purchase isn’t possible or product purchase is possible but customer registration isn’t. As a result, this makes possible the improvement of customer satisfaction levels for those who visit your site.
Characteristics of the Service
- Clear assessment by audio data and supporting documentation of the path that was followed by the user of the screen reader in order to complete a specified task.
- You can use the recorded audio data file in company meetings making possible the explanation to all your staff, not just the web specialist.
- The production of contents non reliant on a specific screen reader is made possible by comparing the use results of multiple screen readers. (optional)
Service Contents
Setting of the Test Subject and Purpose
Preliminary interview performed to determine the verification subject, task completion conditions, and what kind of screen reader will be used.
Verification utilizing a Screen Reader
The assigned page is accessed using the screen reader. At this time, an audio file is made during the operations.
Production of Explanatory Notes
Based on audio file produced, operations performed by the user of the screen reader and problems that were encountered (if any), explanatory notes are produced for the points where only the audio file doesn’t allow full understanding.
Delivery of Goods
We deliver the goods as a set including the above described audio file and explanatory notes. As an optional service, it is possible to have a debriefing including an actual demonstration of the operations performed.
Sample of Goods Delivered
Please refer to the sample of audio data and explanatory notes on our company’s website with the task of “Looking up our office’s address and time and distance from nearest station”
Input Information
- Purpose
- Looking up Mitsue-Link’s address and time and distance from nearest station
- Task Completion Conditions
- Copy the results onto a clipboard to make a memo based on researched results.
- Verification Start Page URI
- http://www.mitsue.co.jp/
Output Information
- Time needed to complete task
- 3 minutes
- Screen Reader Environment used
- JAWS for Windows V7.1 Japanese version
- IBM Homepage Reader V3.04
- JAWS Verification Results
- Homepage Reader Verification Results
Flow of Service Procedures
Screen Reader Testing will consist of the following procedures from the application to the delivery of goods.
- Preliminary Interview
- Quotation
- Ordering
- Verification
- Production of Explanatory Notes
- Delivery
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