Our society today operates in a more complicated manner, and our values have become more diversified. We are experiencing changes at a quicker rate than ever. Every company has defined its own goals and its own processes for achieving them. It is impossible, then, for a single unambiguous tool, such as information technology, to provide the complete solution to a problem. Moreover, we cannot reduce the incidents of accidents without the prior definitions of problems involving talent, communication, progress management, change management, risks and so on. We also need to take preventive actions for these problems.
Any project should be based on respect for the client's originality and an understanding of the gap between the goal and reality. This basis enables the project can be optimized overall. Integration has two functions, mediation and CS integration.
Purposes of the service
Mediation
- Support in mapping out strategies to create a structure for and to improve the business processes
- Support in designing a project management process
- Anticipation of problems that may occur in the course of the project
CS integration
- Discussions with clients regarding services and performance after the project is launched
- Understanding the voice of clients (VOC) with the objective of optimizing operation
- Continuous remedies are proposed to our departments and the client.
Goal
- When the project is completed as initially intended.
Scope
| (1)Service | Support in mapping out strategies, defining projects, support in project design (planning for quality, scope, organizing, resources, costs, schedules, communication (information/report), equipment, risk management, change management, etc.) |
| (2)Performance | Project support from initiation until completion, and related documents |
| (3)Work | From project initiation until completion |
| (4)Responsibility | Our Company's own responsibility based on the terms of the contract and the general definition of social responsibility |
| (5)Quality assurance |
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Schedule
- The terms of the contract must be observed.
Prerequisite / restrictions
- Risk control
- Information security guarantee (based on ISO27001/ISMS)
- Service process
- PDCA technique (based on ISO9001)
- Solution to problems
- Six-sigma DMAIC technique
